Terms and Conditions

1. Use of Website

The Website is provided for informational and marketing purposes regarding our concrete coating services. You must be at least 18 years old to use this Website. By accessing the Website, you represent and warrant that you meet this requirement.

2. California Compliance Disclosure

Pursuant to California Civil Code Section 1789.3, California users are entitled to the following rights:

3. Warranty Disclaimer

All warranties regarding services provided by Pro-Tect Concrete Coating are outlined in your individual contract and may include a limited lifetime manufacturer's warranty, 15-year residential, or 5-year commercial product warranty. No warranty is expressed or implied for any services not covered in the written agreement. Services may be affected by factors such as climate, improper maintenance, or substrate condition, and these are excluded from warranty.

4. Intellectual Property

All content on this Website (text, graphics, logos, images, videos, etc.) is the exclusive property of Pro-Tect Concrete Coating or its licensors. You may not reproduce, modify, or distribute any content without our prior written consent.

5. Service Limitations

Quotes provided through the Website are non-binding and subject to change following an on-site assessment. We reserve the right to refuse service or cancel jobs for any lawful reason, including safety concerns, unfit job conditions, or misuse of our services.

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6. SMS & Communication Terms

Pro-Tect Concrete Coating ("Pro-Tect Concrete Coating," "we," "us," or "our") may use SMS/text messaging to communicate with customers and individuals who have provided appropriate consent.

SMS Program Description

Depending on your relationship with Pro-Tect Concrete Coating and the type of consent you provide, SMS messages may include:

• Estimate and quote follow-ups
• Appointment confirmations
• Appointment reminders
• Scheduling communications
• Project and service updates
• Customer support communications
• Requests for additional project information
• Promotional or marketing messages, when separately authorized

Message frequency may vary depending on your interactions with Pro-Tect Concrete Coating.

Consent to Receive SMS Messages

By voluntarily providing your mobile phone number and opting in to receive SMS/text messages from Pro-Tect Concrete Coating, you authorize us to send text messages to the mobile number you provided.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services from Pro-Tect Concrete Coating.

How to Opt Out

You may stop receiving SMS/text messages at any time by replying STOP to any message you receive from us.

After you send STOP, we will take reasonable steps to process your request and stop sending further SMS messages to that number, except for communications that may be necessary to process your opt-out request or otherwise permitted or required by law.

You may also contact us directly to request that your SMS communications be discontinued.

Help & Support

For assistance with SMS messages, reply HELP to any message you receive from us.

You may also contact Pro-Tect Concrete Coating directly:

Email: info@protectconcretecoating.com
Phone: 747-255-2525

Message & Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for sending or receiving text messages or using mobile data according to the terms of your wireless plan. Pro-Tect Concrete Coating is not responsible for any mobile carrier charges associated with SMS/text messaging.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your wireless carrier, network availability, device compatibility, geographic location, or other factors outside our control.

Pro-Tect Concrete Coating does not guarantee that every SMS message will be delivered successfully or within a specific period of time.

SMS Privacy & Opt-In Information

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing or promotional purposes.

Your SMS consent and opt-in information will not be sold or shared with third parties for their independent marketing purposes.

We may use third-party service providers and technology platforms that assist us with business operations, customer relationship management, appointment scheduling, website services, customer communications, and SMS delivery. These providers may process information on our behalf as necessary to provide those services and are not authorized to use your SMS opt-in information for their own independent marketing purposes.

Age Requirement

You must be at least 18 years of age to opt in to receive SMS/text messages from Pro-Tect Concrete Coating.

By opting in, you represent that you are at least 18 years old and that you are authorized to use the mobile telephone number provided.

Changes or Termination of SMS Program

Pro-Tect Concrete Coating may modify, suspend, or discontinue its SMS program at any time. We may also update these SMS Terms from time to time. Any updated version will be posted on this page with an updated Effective Date.

Privacy Policy

Your use of our SMS program is also subject to our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can exercise applicable privacy rights.

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7. Privacy and Cookies

We respect your privacy and comply with CalOPPA and the California Consumer Privacy Act (CCPA). For details on what data we collect and how we use it, please refer to our Privacy Policy. Cookies may be used to improve your experience. You may disable cookies through your browser settings.

8. Third-Party Links

The Website may contain links to third-party websites for your convenience. We do not control or endorse third-party content and are not responsible for their practices. You access these sites at your own risk.

9. Limitation of Liability

To the fullest extent permitted by California law, Pro-Tect Concrete Coating shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or any services purchased through it.

10. Indemnification

You agree to indemnify and hold harmless Pro-Tect Concrete Coating and its officers, directors, employees, and agents from any claims, liabilities, damages, or costs resulting from your misuse of the Website or violation of these Terms.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Los Angeles County, California.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted to this page with the updated effective date. Continued use of the Website signifies your acceptance of any changes.

13. Contact Information

If you have any questions about these Terms, please contact:

Pro-Tect Concrete Coating
Email: info@protectconcretecoating.com
Phone: (747) 255-2525

Refund & Repair Policy

Pro-Tect Concrete Coating does not offer refunds on deposits or completed work. All sales are considered final once materials have been ordered or installation has commenced.

However, we take pride in the quality of our craftsmanship and products. If any issue arises due to our error or a product defect, we will inspect and, if confirmed, repair the affected area at no cost to the customer.

This repair policy applies only if:

• The surface has been properly maintained.
• The issue is not caused by misuse, external damage, or underlying concrete conditions beyond our control.

This policy does not cover:

• Damage from weather, flooding, chemicals, impact, or heavy equipment.
• Movement, settling, or cracking in the existing concrete substrate.
• Issues resulting from neglect, abuse, or failure to follow maintenance guidelines.

All repair requests must be submitted within 7 days of noticing the issue by emailing info@protectconcretecoating.com.

Manufacturer’s Warranty

Limited Lifetime Manufacturer’s Warranty — Backed by the Penntek Promise

At Pro-Tect Concrete Coating, we proudly install Penntek Industrial Coating systems — trusted nationwide for their performance, durability, and beauty. Every residential installation is backed by Penntek’s 15-year limited manufacturer’s warranty, and commercial projects are protected with a 5-year limited warranty. This means you can count on long-term protection against peeling, flaking, and blistering — with peace of mind built into every project.