This Privacy Policy explains how Property Protection Solutions LLC (dba Pro-Tect Concrete Coating) ("we", "our", or "us") collects, uses, and protects your personal information when you visit or interact with our website at www.protectconcretecoating.com. By using this website, you agree to the terms outlined in this Privacy Policy.

Privacy Policy

Effective Date: August 7, 2026

Pro-Tect Concrete Coating ("Pro-Tect Concrete Coating," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit our website, request an estimate, contact us, or use our services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing or project address
• Information about your concrete coating project
• Photos or other information you provide regarding your project
• Appointment and service information
• Communications you have with us
• Information submitted through contact forms, estimate requests, or other website forms

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of website visits
• General website usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for estimates
• Contact you regarding your project
• Schedule appointments and installations
• Provide and manage our services
• Communicate with you about your account or project
• Send appointment reminders and service-related communications
• Send promotional or marketing communications when you have provided appropriate consent
• Send SMS/text messages when you have opted in to receive them
• Improve our website, services, and customer experience
• Maintain business records
• Protect against fraud, abuse, or unauthorized activity
• Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to the reasons for which it was collected without appropriate notice or consent when required by law.

3. SMS/Text Message Information

If you voluntarily provide your mobile phone number and separately opt in to receive SMS/text messages from Pro-Tect Concrete Coating, we may use your phone number to send messages related to your requested services, appointments, estimates, customer communications, and, where separately authorized, marketing or promotional messages.

SMS consent is not a condition of purchasing goods or services from Pro-Tect Concrete Coating.

Message frequency may vary.

You may opt out of SMS messages at any time by replying STOP. You may also contact us directly using the contact information provided below.

Important SMS Privacy Statement

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

Your SMS consent and related information will not be sold or shared with third parties for their own promotional or marketing purposes.

We may use service providers and technology platforms that assist us with business operations, customer communications, appointment scheduling, CRM services, website services, or SMS delivery. Such providers may process information on our behalf as necessary to provide those services and are not authorized to use your SMS opt-in information for their own independent marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, tags, and similar technologies to improve website functionality, understand website traffic, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

• Pages viewed
• Website interactions
• Device information
• Browser information
• General geographic information
• Referring websites
• Advertising or campaign information

We may use third-party analytics, advertising, and website technology providers to help us understand how visitors use our website and to improve our marketing efforts.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may disclose personal information to service providers that help us operate our business, including providers involved in:

• Website hosting and management
• Customer relationship management
• Appointment scheduling
• Lead management
• Email communications
• SMS/text messaging
• Advertising and marketing
• Analytics
• Payment processing
• Business administration

These service providers are permitted to use information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, or to protect our rights, property, customers, employees, or the public.

SMS Opt-In Information

We do not sell or share SMS opt-in information, including mobile phone numbers and consent records, with third parties for their own marketing or promotional purposes.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. How Long We Keep Information

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, communicate with customers, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

California residents may have rights that include:

• The right to know what categories of personal information we collect and how it is used
• The right to request access to personal information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to request correction of inaccurate personal information
• The right to opt out of the sale or sharing of personal information where applicable
• The right to limit certain uses or disclosures of sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights

California law provides consumers with several privacy rights, although certain exceptions and limitations may apply.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

9. Updating Your Information

If you believe the personal information we maintain about you is inaccurate or incomplete, you may contact us and request that we update or correct it.

You may also contact us if you would like to update your contact information or communication preferences.

10. Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions included in those emails.

You may opt out of SMS/text messages at any time by replying STOP to the applicable text message.

Opting out of marketing communications will not prevent us from sending communications that are necessary to provide requested services, respond to inquiries, process transactions, or communicate about an active project when permitted by law.

11. Children's Privacy

Our website and services are intended for adults and are not directed toward children under 18 years of age.

We do not knowingly collect personal information from children under 18 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, want to update your information, or want to exercise applicable privacy rights, please contact:

Pro-Tect Concrete Coating
Southern California
Email: info@protectconcretecoating.com
Phone: 747.333.5901

Website: https://protectconcretecoating.com/